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Bi88 FAQ — All Your Questions Answered in One Place

From opening an account to payments, bonuses, games, and security — find straightforward answers to any question about bi88 on this page.

e.g. password reset, bKash deposit, bonus terms...
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Browse bi88's support sections to quickly find the information you need.

Account & Registration

Find answers to all your questions about opening an account, logging in, changing your password, and updating your profile on bi88.

Payments & Transactions

Learn about deposit and withdrawal methods, limits, and processing times for bKash, Nagad, Rocket, and all other supported payment options.

Bonuses & Promotions

Find out everything about the terms and usage of our welcome bonus, cashback, free spins, and referral offers.

Games & Betting

Visit this section to learn the rules and strategies for Sports Betting, Live Casino, slots, and table games.

Security & Verification

Learn about account verification, two-factor authentication, reporting suspicious activity, and responsible gaming practices.

App & Technical Support

Find solutions for bi88 app downloads, installation issues, device compatibility, and technical errors.

About bi88 FAQ

Bi88 is one of Bangladesh's most popular online gaming and betting platforms. Thousands of users enjoy Sports Betting, Live Casino, and slots on bi88 every day. Whether you're new or a returning player, questions are bound to come up — and that's exactly why this bi88 FAQ page exists.

Here you'll find detailed answers covering everything from account registration and payment methods to bonus terms, game rules, security measures, and the mobile app. bi88's goal is to make every user's experience as smooth and enjoyable as possible.

If you can't find the answer on this FAQ page, contact the bi88 support team directly. Our team is available 24 hours a day, 7 days a week.
Account & Registration

To open an account with bi88, you need an active mobile number or email address and a strong password. Enter your real name and date of birth accurately during registration, as these will be verified when you make withdrawals. Only individuals aged 18 and above are eligible to register on bi88.

No. Under bi88 policy, each person is allowed only one account. Attempting to open multiple accounts may result in all accounts being suspended and any accumulated balance being forfeited. If you are unable to access your existing account for any reason, please contact the support team instead of creating a new one.

On the login page, click "Forgot Password?". Enter your registered mobile number or email address and an OTP will be sent to you. Verify the code and set a new password. The entire process usually takes 3–5 minutes.

bi88 runs KYC (Know Your Customer) verification to ensure safe gaming. Account verification is mandatory before making withdrawals. You will need to provide:
  • Scanned copy of National ID (NID) or passport
  • Selfie or photo (face verification)
  • Mobile number or email OTP verification
The verification process typically takes 24–48 hours to complete.
Payments & Transactions

bi88 supports all the most widely used payment methods in Bangladesh:
  • Mobile Banking: bKash, Nagad, Rocket
  • Bank Transfer: Local Bank Account
  • Crypto: USDT (TRC20)
The minimum deposit is BDT 500, and the maximum limit varies by payment method.

Withdrawals on bi88 are typically processed within 1–4 hours. In some cases, delays may occur if account verification is pending or bonus wagering requirements have not been met. Funds are received within 24 hours at most. If it's urgent, contact the support team.

Deposits are usually credited instantly. If your balance has not updated after 15 minutes, please:
  • Save a screenshot of your payment or the transaction ID
  • Reach bi88 Support via live chat or email
  • Share your transaction ID and amount — the support team will resolve it quickly
Bonuses & Promotions

A welcome bonus is automatically credited when you open a new account and make your first deposit. The bonus amount is a set percentage of your deposit. To withdraw the bonus, you must meet the specified wagering requirements — typically 10–20x the bonus amount.

No, bonuses cannot be withdrawn directly. Each bonus comes with a wagering requirement that must be met before any winnings from it become withdrawable. Full bonus terms and conditions are available on the Terms & Conditions page.

Through bi88's referral program, you can invite friends and contacts to join. When someone registers using your referral link and makes their first deposit, you earn a referral bonus. Bonus amounts and terms can be found on the promotions page.
Games & Betting

bi88 offers betting on cricket, football, tennis, badminton, kabaddi, and more than 30 other sports. Major tournaments including IPL, BPL, Cricket World Cup, and the FIFA World Cup come with special odds and bonus offers. Live betting lets you place bets while the match is in progress.

bi88's Live Casino features Live Baccarat, Blackjack, Roulette, Dragon Tiger, Teen Patti, Andar Bahar, and many more. Play in real time with professional live dealers. Bangla-speaking dealer services are also available for Bangladeshi players.

The minimum bet on bi88 varies by game and category. Sports Betting generally starts from as low as BDT 10. Slots can be played from BDT 5. Live Casino tables may have a minimum of BDT 50–BDT 100.
Security & Verification

Yes, bi88 is completely secure. We use 256-bit SSL encryption to protect your personal information and financial transactions. Our servers comply with internationally recognized data protection protocols. bi88 is a licensed platform and is regularly audited by third-party security firms.

If you notice any unfamiliar logins or transactions on your account, immediately:
  • Change Password
  • Contact bi88 Support
  • Request a Temporary Account Lock
bi88's security team will investigate promptly and take the necessary action.

You can enable two-factor authentication (2FA) under the "Security" section in your account settings. It can be activated using mobile OTP or Google Authenticator. With 2FA on, you'll need to enter an additional code at each login, keeping your account significantly more secure.
App & Technical Support

Download the bi88 app directly from our Download Page Apps are available for both Android and iOS devices. To install on Android, you'll first need to enable "Install from unknown sources" in your phone's settings.

Try the following steps for installation or crash issues:
  • Restart your phone and try again
  • Make sure your phone has enough storage space (at least 100MB)
  • Delete the old APK and download the latest version
  • Make sure your device is running Android 6.0 or higher
  • If you run into any issues, bi88 can also be accessed via a web browser

Yes, the bi88 website is built with a mobile-friendly design. You can access all features on mobile using Chrome, Firefox, or Safari. For the best experience, however, we recommend using the dedicated bi88 app.

Still have questions?

This bi88 FAQ page covers the most frequently asked questions. That said, every user's situation is different. If you have a specific issue or question that isn't addressed here, please reach out to our support team directly.

Bi88 always puts user satisfaction first. Our trained support agents are fluent in Bangla and committed to resolving any issue quickly.

Play responsibly. bi88 always has your mental and financial well-being in mind. To learn more, visit our Responsible Gaming Page.
To view all terms and conditions at bi88 Terms and Conditions and Privacy Policy Read.
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